Tools Library
A small set of free, browser-based tools that turn questions I get most often — sizing Now Assist consumption, scoring AI use cases, choosing AI patterns, mapping the AI Control Tower architecture — into something practical you can work through yourself.
Architecture
AI Control Tower Architecture
Explore the interactive ServiceNow AI Control Tower architecture map.
Open toolPrioritisation
AI Use Case Value Framework
Score and prioritise AI opportunities with a structured value, feasibility, and readiness lens.
Open toolDecisioning
AI Solution Decision Framework
Guide teams toward the right AI solution pattern with a practical, step-by-step assessment flow.
Open toolEstimation
ServiceNow Assist Estimator
Project a 12-month Now Assist consumption forecast for ITSM and confirm you have the right licence tier.
Open tool