Tools Library
A small set of free, browser-based tools that turn questions I get most often — sizing Now Assist consumption, scoring AI use cases, choosing AI patterns, mapping the AI Control Tower architecture — into something practical you can work through yourself.
AI Solution Decision Framework
Guide teams toward the right AI solution pattern with a practical, step-by-step assessment flow.
Open toolAI Use Case Value Framework
Score and prioritise AI opportunities with a structured value, feasibility, and readiness lens.
Open toolServiceNow Assist Estimator
Project a 12-month Now Assist consumption forecast across ITSM, Customer Service, HR Service Delivery or App Engine (Creator), and confirm you have sized the right licence tier.
Open toolAI Governance Foundation
Framework-aligned self-service diagnostic. Surface your AI footprint, set risk appetite, score the risk, design the operating model. Walk away with a draft Charter for AI Council review, a 90-day plan, and a Word document mapped to NIST AI RMF, the EU AI Act, ISO/IEC 42001, and ISO 31000.
Open toolAI Action Plan
A facilitator-led, multi-participant workshop that takes a team from business context and identity through to the problems worth solving, the solutions to back, and a measurable 90-day AI action plan — captured live and exported as a PowerPoint workbook.
Open toolAI Control Tower Architecture
Explore the interactive ServiceNow AI Control Tower architecture map.
Open tool