Tools Library
A small set of free, browser-based tools that turn questions I get most often — sizing Now Assist consumption, scoring AI use cases, choosing AI patterns, mapping the AI Control Tower architecture — into something practical you can work through yourself.
AI Solution Decision Framework
Guide teams toward the right AI solution pattern with a practical, step-by-step assessment flow.
Open toolAI Use Case Value Framework
Score and prioritise AI opportunities with a structured value, feasibility, and readiness lens.
Open toolServiceNow Assist Estimator
Project a 12-month Now Assist consumption forecast across ITSM, Customer Service, HR Service Delivery, App Engine (Creator), ITOM, Field Service or SecOps, and confirm you have sized the right licence tier.
Open toolAI Governance Foundation
Framework-aligned self-service diagnostic. Surface your AI footprint, set risk appetite, score the risk, design the operating model. Walk away with a draft Charter for AI Council review, a 90-day plan, and a Word document mapped to NIST AI RMF, the EU AI Act, ISO/IEC 42001, and ISO 31000.
Open toolAI Action Plan
A facilitator-led, multi-participant workshop that takes a team from business context and identity through to the problems worth solving, the solutions to back, and a measurable 90-day AI action plan — captured live and exported as a PowerPoint workbook.
Open toolAI Control Tower Architecture
Explore the interactive ServiceNow AI Control Tower architecture map.
Open tool